Please note: OUR TERMS AND CONDITIONS POLICY APPLIES TO ALL OUR CUSTOMERS INCLUDING WHOLESALE, TRADE & B2B PARTNERS

Our Offer

When making an offer for your tour or group services Atelier Swiss will state all your inclusions as a proposal with basic itinerary and submit to you for your approval within 24 hours allowing you to consider our offer for a limited period of time depending on when you (or your group) would like to travel, this is usually between 7 to 10 days.

If you approve and confirm our proposal we will then send you an invoice by email, your payment to us confirms you have agreed to our terms and conditions for our services and your acceptance of the invoice as a contract of services agreed by both parties.

If there are agreed charges for extra services, products or kilometres on the invoice and some (or all) of these are used by consent then these will be charged at a later date, usually within 7 days of end of services and payable within 10 days of invoice date or by cash with printed receipt finalising our transaction. 

Any offer we make does not constitute any legally binding agreement between the offeree and Atelier Swiss and we make offers free of any charges.

If we are used as a third-party in order for a trade customer to independently present our offer with itinerary to their client we will make a charge of 500.00 Swiss Francs for this service.

Payment Policy

Payment for your order must be made in full at least 40 days in advance of your arrival or tour start date with us, for late bookings (with arrival date less than 40 days) payment must be made on receipt of invoice (submitting transfer copy) or by credit card. Cancellation Fees in our terms and conditions immediately apply upon receipt of payment.

Generally we include all operational costs like driver meals and accommodation, fuel, parking fees and motorway tolls within the tour package charges. We do not accept any extra charge to you by any of our service suppliers and we never execute any hidden charge at a later date.

ATELIERSWISS Limousines - short-notice bookings (under 5 days) for ATELIERSWISS Limousines should be made by credit card, we will also accept upon agreement credit terms payable by invoice.

Documentation

Our general practice is to send documents to our customers electronically whenever possible. We reserve the right to charge a 20.00 Swiss Franc administration fee should you make a request for such documentation to be sent as a hard copy.

Itinerary

Atelier Swiss shall assume no responsibility for amendments to the tour itinerary resulting from circumstances beyond our control, measures taken by official authorities and any delay by third parties.  

Cancellation 

The client may cancel any tour before the departure date by email or post in writing.

Cancellation FeeS

The following cancellation fees shall apply:

  •  61 - 90 days before tour departure date - 20% of the total invoice amount.
  •  31 - 60 days before tour departure date - 50% of the total invoice amount.
  •  16 - 30 days before tour departure date - 70% of the total invoice amount.
  •  01 - 15 days before tour departure date - 80% of the total invoice amount.

 Less than 24 hours before departure date - 100% of total invoice amount.

Liability Disclaimer

You are responsible for verifying everything on your invoice is accurate and complete, including dates of travel and options selected. Atelier Swiss cannot accept responsibility if we are not notified of inaccuracies within 7 days of sending out the invoice.

You must have a passport to travel internationally. Most countries require that the passport be valid for at least six (6) months beyond the conclusion of your trip. It is recommended you have a minimum of three blank pages in your passport when travelling.

Atelier Swiss shall not be liable to the client if non-fulfilment of the contract can be traced to the following causes: a) negligence on the part of the client before or during the tour b) unforeseeable or unavoidable negligence by any third party who is not a party to the contracted provision of services. c) acts of God or any occurrence which, despite care and attention, could not have been foreseen or avoided by Atelier Swiss, the intermediary or service provider. In such cases, AtelierSwiss shall not be liable for payment of any compensation or damages whatsoever

Insurance policy

Atelier Swiss recommends the client to arrange for appropriate supplementary insurance cover (for example luggage loss or damage, service or flight cancellations, accidents or illness and possible repatriation costs).

Offers quoted by AtElier Swiss do not include travel insurance cover. Atelier Swiss will not be liable for any extra travel costs or have any obligation to provide extra funds or resources for this purpose.

Our Terms and Conditions do not affect your statutory legal rights. Place of jurisdiction for any legal matter would be decided in a court of law in Switzerland.  

 

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