Terms & Conditions
Please note: OUR TERMS AND CONDITIONS POLICY APPLIES TO ALL OUR CUSTOMERS INCLUDING WHOLESALE, TRADE & B2B PARTNERS
When making an offer for your tour or group services Atelier Swiss will state all your inclusions as a proposal with basic itinerary and submit to you for your approval within 24 hours allowing you to consider our offer for a limited period of time depending on when you (or your group) would like to travel, this is usually between 7 to 10 days.
If you approve and confirm our proposal we will then send you an invoice by email, your payment to us confirms you have agreed to our terms and conditions for our services and your acceptance of the invoice as a contract of services agreed by both parties.
If there are agreed charges for extra services, products or kilometres on the invoice and some (or all) of these are used by consent then these will be charged at a later date, usually within 7 days of end of services and payable within 10 days of invoice date or by cash with printed receipt finalising our transaction.
Any offer we make does not constitute any legally binding agreement between the offeree and Atelier Swiss and we make offers free of any charges.
If we are used as a third-party in order for a trade customer to independently present our offer with itinerary to their client we will make a charge of 500.00 Swiss Francs for this service.
Payment for your order must be made in full at least 40 days in advance of your arrival or tour start date with us, for late bookings (with arrival date less than 40 days) payment must be made on receipt of invoice (submitting transfer copy) or by credit card. Cancellation Fees in our terms and conditions immediately apply upon receipt of payment.
Generally we include all operational costs like driver meals and accommodation, fuel, parking fees and motorway tolls within the tour package charges. We do not accept any extra charge to you by any of our service suppliers and we never execute any hidden charge at a later date.
ATELIERSWISS Limousines - short-notice bookings (under 5 days) for ATELIERSWISS Limousines should be made by credit card, we will also accept upon agreement credit terms payable by invoice.
Our general practice is to send documents to our customers electronically whenever possible. We reserve the right to charge a 20.00 Swiss Franc administration fee should you make a request for such documentation to be sent as a hard copy.
Atelier Swiss shall assume no responsibility for amendments to the tour itinerary resulting from circumstances beyond our control, measures taken by official authorities and any delay by third parties.
The client may cancel any tour before the departure date by email or post in writing.
The following cancellation fees shall apply:
- 61 - 90 days before tour departure date - 20% of the total invoice amount.
- 31 - 60 days before tour departure date - 50% of the total invoice amount.
- 16 - 30 days before tour departure date - 70% of the total invoice amount.
- 01 - 15 days before tour departure date - 80% of the total invoice amount.
Less than 24 hours before departure date - 100% of total invoice amount.
You are responsible for verifying everything on your invoice is accurate and complete, including dates of travel and options selected. Atelier Swiss cannot accept responsibility if we are not notified of inaccuracies within 7 days of sending out the invoice.
You must have a passport to travel internationally. Most countries require that the passport be valid for at least six (6) months beyond the conclusion of your trip. It is recommended you have a minimum of three blank pages in your passport when travelling.
Atelier Swiss shall not be liable to the client if non-fulfilment of the contract can be traced to the following causes: a) negligence on the part of the client before or during the tour b) unforeseeable or unavoidable negligence by any third party who is not a party to the contracted provision of services. c) acts of God or any occurrence which, despite care and attention, could not have been foreseen or avoided by Atelier Swiss, the intermediary or service provider. In such cases, AtelierSwiss shall not be liable for payment of any compensation or damages whatsoever
Atelier Swiss recommends the client to arrange for appropriate supplementary insurance cover (for example luggage loss or damage, service or flight cancellations, accidents or illness and possible repatriation costs).
Offers quoted by AtElier Swiss do not include travel insurance cover. Atelier Swiss will not be liable for any extra travel costs or have any obligation to provide extra funds or resources for this purpose.
Our Terms and Conditions do not affect your statutory legal rights. Place of jurisdiction for any legal matter would be decided in a court of law in Switzerland.
Atelier Swiss © 2017
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- Who are we?
- What we collect and why
- Information about other people
- What about 'cookies'?
- You tell who?
- Complaints, comments or corrections?
So who are we?
AtelierSwiss operates through different companies around the world that are all part of the AtelierSwiss family. Individual AtelierSwiss companies sometimes need to share personal information with other companies in the group to let us provide the quality products and standard of service you've come to expect of us.
What do we collect and why do we collect it?
There are situations in which we ask you to give us information about yourself. This information includes things like your name, address, e-mail address, and phone number. In some situations you may be able to interact with us anonymously or by using a pseudonym. If customers choose to purchase AtelierSwiss products or services, we collect their credit card details and other identifying information in order to process orders and provide customer service. The types of purposes for which we collect information about individuals include the following:
- obtaining, responding to and managing feedback from travellers
- allowing people to share their experiences with fellow travellers on our bulletin boards and managing communications on our bulletin boards to ensure that posts and messages submitted by users to Thorn Tree comply with our community guidelines and website terms & conditions
- processing purchase orders and providing technical support
- contacting travellers with information and updates (like exciting travel news, great offers, promotions, special events, competitions and surveys) from AtelierSwiss (but only if they have asked us to). Our information and updates may also include information from our partners and other companies in the AtelierSwiss group (click here to learn more about the AtelierSwiss family of companies).
- managing our competitions and contacting the winners
- personalising or improving the way AtelierSwiss content is presented to you across a range of platforms (see our "Cookies Policy" for more information) We may also collect information about individuals involved in businesses, and this is mainly for:
- preparing listings and reviews in our publications (our writers may collect personal information in the course of gathering material for inclusion in our products, although you won't always know who they are at the time as we need to get the real story!).
- sending information about AtelierSwiss and our products to our media and other industry contacts
- distributing our products to distributors and retailers.
If you work for us (as an employee or under contract) we keep information about you in the context of that relationship. There are some differences in how we deal with that type of personal information because of the relationship, plus some housekeeping stuff. If you are in this group and want further information on how we deal with information about you, please contact your Human Resources manager or the person who manages your relationship with us.
Information about other people
One of the best things about the AtelierSwiss community is that everyone is keen to share their views and experiences with others. We welcome your contributions, but please respect the privacy of others and don’t share their information unless you have their permission.
If you want to include information about yourself we'll take it that you understand how our services work and are happy for that information to be shared. If you are unhappy that personal information about you has been included in one of our products or on one of our bulletin boards, please let us know. Where reasonable and possible we will remove that information at the next practical opportunity - where it has been included in one of our publications that may be the next reprint or next edition.
What about 'cookies'?
The security of your personal information is important. AtelierSwiss has in place proper security measures to protect your personal information.
You tell who?
We may share personal information amongst companies in the AtelierSwiss family. We may also disclose that information to our travel writers and other contractors who help us put together AtelierSwiss products and services and, where relevant, to our business partners who assist us in providing these products and services, or to successors in title to our business. This may involve transferring your data from one country to another. By giving us your personal information or interacting with us, you acknowledge and agree to our use of your data on a global basis, but if you have any concerns about this please let us know.
If legal or health and safety issues arise we may also have to make disclosures to relevant organisations to deal with these matters.
Complaints, comments or corrections?
You generally have a right to access the personal information AtelierSwiss holds about you (although there are exceptions). For some AtelierSwiss services you can access your registration and keep your personal information up to date online. To access, correct, or update your other personal information, or if you have any questions about personal information, please contact us by email.
A world without lawyers...
…is a nice thought. However, for the time being the information handling activities of the AtelierSwiss Group are governed by privacy laws throughout the world.
This page sets out the cookies used on our site and how to opt out of or reject cookies.
This policy provides the following information for users: